BharatPe has launched a merchant assistant built on Google Cloud’s Gemini Enterprise Agent Platform. The agent can work across more than 60 live systems to handle complaints, chargebacks and follow-ups while supporting voice and chat interactions in Hindi, English, Hinglish and regional languages.
What changed
The assistant does more than answer questions—it can perform actions inside connected business systems.
Why it matters
Connecting an agent to 60 systems creates significant challenges involving permissions, transaction consistency, auditing and failure recovery.
Practical takeaway
Record a CorrelationId, idempotency key, previous state, resulting state and approval status for every agent tool call.
Analysis
The product’s usefulness should be measured through successful-action rates, resolution time and human-escalation rates—not merely the number of integrations.
Publication date
9 September 2026
